Support
Email hz138088@gmail.com. Include your iOS version and what you were doing when it went wrong, and you'll get a real reply.
Your data
Where is it?
On your iPhone. With iCloud enabled it also syncs through your own private iCloud account, which only you can read. No Dote server stores it, so there is nothing for us to look up, hand over, or lose.
How do I move to a new phone?
Sign in to the same iCloud account and the vault syncs across on its own. To move it by hand instead, use the full JSON export in Settings and import the file on the new phone.
How do I delete everything?
Deleting the app removes the vault from that device. If you used sync, also remove Dote's data from iCloud: iOS Settings → your name → iCloud → Manage Account Storage.
Using Dote
I deleted someone by accident
Open Settings and tap Recycle bin. Deleted people wait there for 30 days; restoring one brings back their dates, sizes, notes and reminders. Anyone in the bin still counts toward the free limit — use "Delete forever" to free the slot immediately.
Reminders aren't arriving
Check three things: notifications are allowed for Dote in iOS Settings, the person actually has a date saved, and the date is within the next 14 days — that's when Dote schedules the reminder. Reminders are local notifications, so they work with no network and no server.
A birthday where I don't know the year
Choose No year in the year menu. The day and month are enough for a reminder; Dote simply won't show an age.
Paying
What does the paid version add?
The free version keeps up to 3 people, including anyone in the recycle bin. Paying removes the limit and adds full export and import. iCloud sync, all reminders, the widget and the Face ID lock are free for everyone.
How do I cancel or get a refund?
Subscriptions are handled by Apple: iOS Settings → your name → Subscriptions. Cancelling stops the renewal and keeps everything you've saved — the vault returns to the free limits, and nothing is deleted. Refunds go through Apple at reportaproblem.apple.com.
I paid but the app still says Free
Open the paywall and tap Restore purchases, making sure you're signed in to the Apple Account that made the purchase.